FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship within the United States only, including all 50 states, Washington D.C., and U.S. territories.
How long does shipping take?
We offer several shipping options to meet your needs:
Domestic US Shipping:
- Standard Shipping: 3-7 business days
- Expedited Options: Available at checkout for faster delivery
Processing Time: Orders are typically processed within 1-2 business days before shipping.
Please note: Delivery times may vary during peak seasons, holidays, or due to weather conditions. You'll receive a tracking number once your order ships so you can monitor its progress.
How do I track my order?
We offer multiple shipping options at checkout, and you'll receive a tracking number once your order ships so you can monitor its progress. Processing time is usually 1-2 business days before your order ships.
Returns
How do I return an item?
Please refer to our Refund Policy for detailed instructions on how to return an item.
How long does it take to process my return?
Once your return package is received by Trendsi, please allow 5–7 business days for processing. You will receive an email confirmation when your return has been processed. Refunds will then be issued to your original payment method through Sweetheart Michelle once we receive the refund from Trendsi.
Can I exchange for a different item?
No, exchanges are not accepted at Sweetheart Michelle. If you’d like, you can return your item (if it meets the return criteria) for a refund and place a new order for a different item.